Joining Routine

Ideally, we would like to meet and greet tenants as they arrive at the property for the first time. However, with student lettings forming the majority of our business, most of our tenants tend to arrive around the  same time.  With over 50 letting rooms, it is simply not possible to be in several places at once, particularly if planned ETAs start to unravel due to numerous unforeseen circumstances.

Inventories should be completed as soon as possible upon arrival. The first tenants into a shared house are normally expected to complete an inventory on behalf of all tenants at that house upon moving in.

Keys may be collected from our Tewkesbury offices, located just off Jn 9  of the M5, during normal working hours and with 24 hours notice.

Alternatively, we are quite happy to send out keys to tenants so that they can let themselves in at their own convenience. If this option is required, tenants must ask for the keys to be posted at least one week in advance of their intended arrival to allow for the keys to get there in time.

Moving  In  Days, e.g the start of the tenancy agreements, are scheduled to be a normal working weekday. It is not normally acceptable to have staff available to move tenants in at evenings or weekends. This may be waived with appropriate notice and agreement.

Keys will not be issued if  any part of the relevant documentation  or deposit remains outstanding.

Regrettably it is inevitable that tenants will arrive at their new accommodation and effectively have to find their own way around.

It is  our practice that a landlord / tenant meeting be scheduled within a fortnight of the  tenancy starting to go over any issues and queries.

It is important to note that apart from repairs and cleaning, little or no redecoration will take place before new tenants move in. It is our experience that the first thing tenants ask is if they can re decorate their rooms to their own taste. It is pointless us painting the walls or replacing carpets during the summer holidays only to have them promptly painted over ( including the carpets !) when new tenants arrive.

It must also be expected that, despite requesting a list of defects from any out going tenants - particularly those faults only really identifiable by a full time resident - there may be a number of minor "teething problems" for new tenants. These are usually noted at the first tenants meeting, mentioned above, and rectified promptly.

We are happy to attend to any reasonable requests the tenants may make after their arrival.